1. Data controller
MCI TRASPORTI S.R.L., registration number J40/16124/2023, tax identification number 48703463, registered at Strada Cimentului nr. 11, Sector 2, Bucharest, Romania, is the controller of personal data described in this policy. Privacy enquiries may be sent to info.vipdrivers@gmail.com.
2. Information we may process
- name, telephone number, email address and preferred contact method;
- travel dates, routes, pickup and drop-off locations, flight details, passenger count and luggage;
- mobility, accessibility or child-seat requirements that you choose to communicate;
- messages, quotation details, booking history and service feedback;
- billing and payment information required for a confirmed service;
- basic technical and language-preference information described in our Cookie Policy.
3. Why we use the information
We use data to answer enquiries, prepare quotations, confirm and deliver services, communicate operational updates, meet accounting and legal obligations, protect our rights and improve our service. The legal basis may be steps requested before a contract, performance of a contract, legal obligation, legitimate interests or consent, depending on the purpose.
4. Who may receive the information
Data may be shared only as necessary with drivers or guides assigned to the service, accommodation or attraction partners requested for the itinerary, payment and accounting providers, technology and hosting providers, professional advisers or public authorities when legally required. When you choose WhatsApp, your communication is also processed under WhatsApp/Meta’s own privacy terms.
5. International transfers
Some communication or technology providers may process information outside the European Economic Area. Where this occurs, we rely on the provider’s applicable safeguards and contractual mechanisms required by data-protection law.
6. Retention and security
Enquiry information is retained only while reasonably necessary for follow-up and business records. Confirmed booking, payment and invoice records are retained for the periods required by Romanian accounting, tax and limitation rules. We use reasonable organisational and technical measures to prevent unauthorised access, loss or disclosure.
7. Your rights
Subject to the conditions in data-protection law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. You may also lodge a complaint with the Romanian data-protection authority, ANSPDCP. To exercise a right, contact info.vipdrivers@gmail.com; we may need to verify your identity.
8. Children and automated decisions
This website is not directed to children and we do not knowingly request enquiries from them. We do not use the information described here for automated decision-making or profiling that produces legal or similarly significant effects.
9. Updates
We may update this policy when our services, technology or legal obligations change. The current version and update date will remain available on this page.